Shipping policy
Last updated: March 15, 2026
Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates
We offer FREE standard shipping on all orders worldwide.
Estimated Delivery Times
- United States: 7-15 business days
- Europe: 10-20 business days
- Canada: 10-20 business days
- United Kingdom: 10-20 business days
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order ships. Please allow 2-3 business days for tracking information to update in the carrier's system.
Customs and Import Duties
International orders may be subject to local customs duties, taxes or import fees. These charges are determined by your local customs authority and are the responsibility of the recipient. PhoenixCatalog is not responsible for any customs delays or additional charges.
Shipping Delays
While we strive to meet the estimated delivery times, delays may occur due to carrier issues, customs processing, weather, or other circumstances beyond our control. We are not liable for shipping delays once the order has been handed to the carrier.
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us at support@phoenixcatalog.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund.
Questions?
Contact us at support@phoenixcatalog.com